Greencoin Solar’s privacy policy applies to all users of our website and outlines how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
What information do we collect?
We collect personal and usage information when you:
- Register on our site
- Place an order
- Subscribe to our newsletter
- Respond to a survey
- Fill out a form
- Visit our website (anonymously or logged in)
Collected information may include:
- Name, email address, mailing address, date of birth, phone number, and online identifiers
- Technical and analytical data such as IP address, browser type, operating system, device information, and pages visited
This information helps us fulfil our contractual obligations and improve your experience.
By using our website, you confirm that the information provided is accurate, current, and does not misrepresent your identity or affiliation. You may update your personal information at any time by logging into your account.
How Do We Use Your Information?
We use your information to:
- Personalise and improve your experience on our site
- Process orders and deliver products/services
- Improve our website and customer service based on feedback and analytics
- Send updates related to orders and, with your consent, marketing communications
- Administer surveys, promotions, or other features
You can opt out of marketing emails at any time using the unsubscribe link provided in each email.
Do we use cookies?
Yes, we use cookies to:
- Improve site functionality and user experience
- Remember preferences and cart contents
- Collect anonymous usage statistics
You may control cookie preferences via your browser settings. Disabling cookies may affect site functionality.
Disclosure to Third Parties
We do not sell, trade, or share your personally identifiable information, except to:
- Trusted service providers who support our operations and agree to keep your data confidential
- Comply with legal obligations
- Enforce our policies or protect rights, safety, or property
Non-personally identifiable visitor data may be used for analytics and marketing purposes.
Cross-Border Data Transfers
If your personal data is transferred outside of South Africa, we ensure that equivalent data protection standards are maintained through appropriate contractual safeguards, in line with POPIA.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal and regulatory requirements
You may request deletion of your personal information by contacting us directly.
Your Rights Under POPIA
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to certain processing activities
- Withdraw consent (especially for marketing)
- Lodge a complaint with the Information Regulator at https://justice.gov.za/inforeg
Third-Party Services & Links
We process payments through Yoco, which may receive your purchase and billing information.
Please refer to the Yoco Privacy Policy for more details.
Our website may link to third-party websites. We are not responsible for their content or privacy practices.