Greencoin Solar’s privacy policy applies to all users of our website and outlines how we collect, use, and safeguard your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

What information do we collect?

We collect personal information when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This includes:

Name, email address, mailing address, date of birth, online identifiers, phone number, and any other details necessary to fulfil our obligations to you.
Information from your visit to the site, including the duration, pages viewed, geographical data, and details about your device (IP address, browser type, operating system).

We also collect non-personally identifiable information about website traffic and site interaction to improve user experience.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, date of birth, online identifiers, or phone number. You may, however, visit our site anonymously.

When browsing our site anonymously or as a logged-in user, we may also receive information pertaining to your visit such as the duration of the visit and which pages you have viewed.
We may also receive geographical information, and information pertaining to the equipment you are using such as the device type, IP, browser, and operating system.

By using our website, you warrant that the information you provide us with is accurate, current, and true. You warrant that this information does not impersonate or misrepresent any person or entity, nor does it falsely state or otherwise misrepresent your affiliation with any person or entity.

Should you wish to update your personal information, you can do so by logging into your account.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

Personalising your experience on our website.
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
Improving customer service and our offerings based on feedback and analytics.
(your information helps us to more effectively respond to your customer service requests and support needs)
Processing transactions securely and delivering requested products/services.
Administering promotions, surveys, or other site features.
Sending periodic emails, including order updates and information about related products and services, as long as you consent to such communications.

The email address you provide for order processing will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We ensure that your personal information is only processed for the purpose it was collected, adhering to POPIA’s principle of data minimisation.

How do we protect your information?

We use a variety of security measures to protect your personal information:

Access to your data is restricted to authorised personnel.
Data is encrypted using secure socket layer (SSL) technology, and we implement AES-256 encryption for sensitive data.
We follow PCI-DSS requirements and other industry standards to safeguard data, though we acknowledge that no method of transmission over the internet is completely secure.

In the event of a data breach, you will be notified in compliance with POPIA requirements.

Data Retention

We will retain your personal information for as long as necessary to fulfill our contractual obligations or as required by law. If you wish to delete your personal information, you can request this by contacting us via email.

By using our website, you grant us consent to retain your personal information for no longer than is necessary to fulfill the obligations outlined above.

Your Rights Under POPIA

You have the right to:

Withdraw consent where applicable, especially for marketing purposes.
Access and update your personal information at any time.
Request correction or deletion of your data.
Object to specific processing activities.

Do we use cookies?

Yes, we use cookies to:

Provide a better user experience through site analytics and interaction data.
Remember your preferences and the contents of your shopping cart.

You can adjust cookie settings in your browser, though some website features may not function properly if cookies are disabled.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Cross-border Data Transfers

If we need to transfer your personal data outside of South Africa, we ensure that the receiving country or organisation maintains privacy standards that comply with POPIA. This includes utilising contractual agreements that uphold data protection laws similar to those in South Africa.

Third-party Service Providers

We do not sell or trade your personal information. However, we may share your information with trusted third parties who assist us in operating our website or delivering services, provided they agree to keep this information confidential and comply with applicable privacy laws.

Third-party links

Our website may include links to third-party products or services, which have separate privacy policies. We are not responsible for the content or privacy practices of these third-party sites.

We accept payments through Yoco. When processing payments, some of your data will be passed to Yoco, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Yoco Privacy Policy for more details.

Children’s Online Privacy Protection

In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not collect information from individuals under 13 years of age. Our website is intended for users aged 13 and older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.greencointec.com.

Your Consent

By using our site, you consent to our privacy policy.

If you have any concerns regarding our privacy policy or data practices, you may lodge a complaint with South Africa’s Information Regulator. You can find their contact details on https://justice.gov.za/inforeg.

You have the right to exercise all of your rights set out by POPIA.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

We reserve the right to modify this privacy policy at any time. Changes will take effect upon posting, and material changes will be highlighted on our site. We encourage you to review this policy regularly for updates.

This version of our privacy policy replaces any previous versions available on our website.

This policy was last modified on 18 September 2024.